Reviews

“I had such a lovely experience with the agency, entirely thanks to Warren. He is genuinely one of the kindest, most responsive and caring agents I’ve ever dealt with, and he always went out of his way to help with absolutely everything. He made the whole renting experience feel easy and personal, and I always felt like he genuinely cared rather than just doing his job. Best agent in London in my eyes and I’m very lucky that somewhere along the way he also became a friend.”

“I couldn't have asked for a better experience with Harvey W James. Warren made finding and renting my apartment entirely stress-free. He's extremely responsive, honest, and knowledgeable about both the local property market and general living in the UK. The best part was his fairness and transparency from start to finish, move-out was completely hassle-free with zero unwarranted charges on my security deposit. Truly an honest, top-tier agent”

“I would like to give special recognition to Warren Pongchai at Harvey W James. I have been communicating with him from Toronto, Canada, while preparing for my move to London, and he has been incredibly informative, clear, knowledgeable, and professional throughout the entire process. Whenever I have had a question or concern about renting in London, Warren has always taken the time to help and has never let me down. After speaking with many agents during this stressful process, I can genuinely say that he has been the most wonderful, honest, and reassuring agent I have dealt with. You can truly tell that he cares about his clients and loves what he does. I would highly recommend contacting Warren if you need help finding a property in London. He is an exceptional agent!”

“Great agency! Especially agent Warren!He is a superstar,with the best customer service , going up and beyond customer expectations and making sure you are taken care of on the highest level.If he is charge for your apartment hunt, that means you dont have to worry and are in best possible hands!”

“Warren is amazing and makes this company so special. I’ve had a few experiences with different agencies in London as I’ve lived in a few different homes, and nobody has met the same standard as Warren. He’s a genuine nice person and incredible at his job. He has helped us every step of the way since viewing and applying for our rental to post move in support. He’s a gem, and if you have Warren’s support as you move in, you are incredibly lucky as there is nobody better. Couldn’t be more thankful for this great experience”

“Having Warren as an agent was such a blessing! He was very knowledgeable and kind, helping me through every step of the process. Would definitely recommend!”

“Warren is the best man for this job, very responsive and very patient. Helping me out with everything even after moving in. Responds even out of office hours.”

“Warren has got to be the best agent in London. Honest, professional, nice and easy to deal with. The apartments that they work with are also some of the best quality I have seen in London. I would recommend 10/10”

“Had an amazing experience with Warren. He was super helpful, professional, and friendly. The whole process was really smooth and quick. Would definitely recommend this agency and Warren specifically!!”

“Currently using their fully managed service and would highly recommend! Smooth process with finding a tenant for us and throughout the subsequent tenancy! Warren (who found our tenant) has been pleasure to deal with (which hasn't always been the case with previous agents) and Syed in aftercare has been super efficient/helpful when things need sorting. Very happy overall”

“Warren from Harvey W James is fantastic. Made our moving process absolutely seamless and did everything he could to make the dates and finances work. I couldn't recommend more.”

“Warren was extremely professional and helpful throughout the entire process. He was always available to answer questions, sort out any issues that came up, and made everything feel much smoother and less stressful. On top of that, he was very friendly and easy to work with, which made the whole experience even better. I really appreciated his support and would definitely recommend him to anyone looking for a reliable real estate agent.”

“Warren at Harvey W James was a huge help with my property search. He was extremely responsive, proactive in negotiating on my behalf, and provided clear guidance on progress and next steps. Highly recommended.”

“We had an amazing experience with Warren. He guided us through the process and we really felt taken care of. I would genuinely recommend using Harvey W James to get their next flat sorted.”

“Warren has been incredibly helpful throughout the entire process. He’s attentive, patient, and always goes the extra mile to make sure every detail is taken care of. His professionalism and prompt communication made everything smooth and stress-free. I truly appreciate his dedication and support.”

“I had an excellent experience working with Warren as my agent. From the start, he listened carefully to what I was looking for and guided me through the process with professionalism and care. He was always quick to answer questions and explain details clearly. The closing process was simple and straightforward, and the home was exactly as expected. Warren truly goes above and beyond—wouldn’t hesitate to recommend him!”

“Warren is an absolutely amazing agent, a genuine, caring and honest person who had my best interests at heart when helping me secure my flat. Made the process so smooth and stress-free.”

“Great experience with Harway w James... specialy great experience with Mr warren....he's so suppotive and good communication with him...I had experience of 4 real estate but one of the best suppotive real estate....100% I will share to my frnds and family....thanks a lot Mr warren.. Best wishes... Thanks a lot..”

“Warren at Harvey W James was a great help during my property search in London. Very reactive, willing to negotiate on our behalf and gave clear info on status and how to proceed. I highly recommend asking for Warren to help your search.”

“Great and friendly service, best renting experience with these guys!”

“Literally the best agent we’ve worked with! Warren is very responsible and reliable. Also super flexible with time. It’s rare to find an agency who cares in London so I would definitely recommend them!”

“Great service from start to finish! Warren was super helpful with anything I needed and quick to sort out any issues. In the end it was a smooth process and couldn’t thank him enough for making it so easy to move in!”

“We couldn’t have asked for a better experience than what Warren provided when we moved to London from the Southern Hemisphere. As first-time renters in a fast-paced, dense city, we were overwhelmed but Warren was there for us every step of the way. He always answered our questions promptly and transparently, making us feel confident and informed. His attention to detail and genuine care went far beyond what we expected from an agent. Even now, after we’ve settled into our new home, Warren continue to support us as young professionals starting a new chapter in London If you’re looking for someone who truly goes above and beyond, look no further than Warren. He’s not only an excellent agent but also a wonderful person who genuinely cares about his clients’ well-being. Highly recommended!”

“I have been working with this agency for 5+ years. Great service!! Highly recommend”

“I’ve had such a great experience as a tenant. From the start, communication has been super easy — they’re always quick to reply, friendly, and really easy to talk to. Anytime I’ve needed something or had a question, they’ve been helpful and made sure things were sorted quickly. It’s clear they genuinely care about making things run smoothly for both the tenant and the landlord, and that’s made me feel really supported throughout my time here. I’d recommend!”

“Warren, really thankful for your professionalism and communication throughout my moving in process. I felt extremely confident about working with your business and I’m in love with my flat. Highly recommend others to Warren at Harvey W James! Wishing you all the best, Regards, Behrad”

“I had an outstanding experience with Warren and Harvery W James team. Throughout the entire process, they were incredibly responsive and quick to address any issues or concerns I had. As a tenant from abroad, there were many things I wasn't familiar with or felt anxious about, but they genuinely cared and went above and beyond to explain everything clearly and resolve any problems. Their professionalism, empathy, and dedication made the whole experience smooth and stress-free. I’m truly grateful for their support and would highly recommend them to anyone looking for a trustworthy and attentive agency.”

“Had a fantastic experience with Harvey W James! The process of moving was smooth and stress-free, thanks to their professionalism and support. Warren was especially helpful, always kind and ready to assist. Highly recommend this agency for anyone looking for a reliable and hassle-free move!”

“Warren was an absolute gem! He was so transparent, honest, and helpful when I was moving to London. I’d definitely do business with him!”

“Warren was an exceptional agent who made the entire process of finding my apartment seamless and stress-free. He was incredibly dedicated, attentive, and always ready to answer any questions I had—both before and after the rental was finalized. His level of professionalism and expertise truly set him apart from any other agent I’ve worked with. His seniority and experience elevated the entire experience, making it far better than I could have expected. I highly recommend Warren to anyone looking for a reliable and knowledgeable agent!”

“Great experience moving in! Agent I dealt with (Warren) was extremely helpful and always tried to secure the best deal for me. Definitely recommend for movers to London!!”

“Great service by Warren. He was kind and paid attention to detail. It was great to book viewing with Warren Cheers. Thanks”

“By far the best agency I have dealt with in London. Warren is so thorough and considerate with everything, he made sure that the flat was in good condition and that everything was working well. I definitely recommend getting in touch with him.”

“I’m having a great experience renting through Warren. He is incredibly responsible and genuinely cares about helping tenants find a place they love and feel comfortable in—and he has truly delivered on that promise. The property is in excellent condition, and whenever something needs attention, Warren is patient and efficient in resolving it. He always acts in the best interest of the tenant, which makes me feel valued and well taken care of. The entire renting process has been smooth and transparent, with no hidden agendas—just a genuine effort to ensure tenants are happy in their new homes. It feels warm and reassuring to work with someone like Warren, and I highly recommend him to anyone looking for a reliable and caring agent!!!”

“Had a great experience with Warren as my agent! He was super professional, patient, and always there to help with any questions. The contract process was smooth and straightforward, which gave us a lot of peace of mind. The property was just as described—clean, comfy, and in a neighborhood we really like. When we had an issue with the heating, Rachel quickly got in touch with the heating company, and made sure everything was sorted out fast. Overall, a really nice experience, and I’d definitely recommend Warren and his team!”

“The best letting agency in my entire experience of living in London. Their property catalog is impeccable. Warren is amazing and prioritises client care above everything. He took care of every single detail from the first viewing to my move in day. Property maintenance is speedy and top-tier. There is a streamlined system whereby all repairs get picked up and actioned very fast. I would recommend them to anyone considering their next move!”

“Due to my job I work with Harvey W James and I can say Warren is one of the best agents. He is very accommodating with a professional attitude and always deals with matters on timely basis.”

“Warren was a great estate agent! Very professional and helpful. Would definitely recommend working with!”

“The best agent ever!!! I’m very thankful for him and his support, Recomand everyone!!!”

“Warren is a great estate agent and a gentleman through and through. He made the process seamless from our end and went above and beyond to make sure everything went smoothly. Working with him was simply a pleasure!”

“Warren helped my partner and me find a place that was perfect for us!! He responds quickly and is always happy to help with any question.”

“Wonderful to work with! Very responsive and caring. Warren was great and once I moved in he was always there when we had questions or things needed to be fixed.”

“Warren was in charge of my rent, he’s just amazing! Caring, a good listener, nice and just want what’s best for you. He gave me advice’s and was a really fast communicator. I recommend!”

“5 🌟 experience, they are very reliable and operate with integrity and precision. Pleased to do business with them.”

“We were trying to find a flat with Warren. Best communication I have had by far with a real estate agent ever! Although in the end we did not go with a property that Warren offered, he definitely tried his absolute best and was fully professional in the process.”

“Warren helped me and my partner to find a flat to rent which was perfect for us! He also was very kind and friendly which we much appreciated☺️”

“It was a very good experience working with Warren!!:) He was very professional throughout the flat viewing. Although we decided not to take the place at last, he was still very understanding. I would sure love to work with him again!”

“This is a review for Warren. Even tho I didn’t end up taking the rental he showed me I was very grateful for his swift approach. Very professional and kind. The rental wasn’t right for my needs but a pleasure to meet a really honest genuine gentleman. If you’re looking for a new home you will be in great hands.”

“Very great experience dealing with these agents, specifically Warren! He’s transparent, communicative, and has everyone’s best interests at heart (not just the landlord’s, which is usually the case). Would gladly use their services again in the future!”

“Especially since we are first-time renters in the UK, we were very happy to have Warren guide and assist us through the entire process of securing a flat (a beautiful one at that). He quickly resolved any issues that arose and went the extra mile for us.”

“I would highly recommend Harvey W James. Warren and Justin are extremely helpful, friendly and looking to go that extra mile. Anyone would be in safe hands with them.”

“I had an exceptional experience with the Harvey W James Team, particularly Justin and Warren. Justin went above and beyond, ensuring the property met all my needs. Warren expertly handled all documentation, listening attentively to my concerns and incorporating them seamlessly into the paperwork. They made the seemingly daunting house hunt experience externally easy and rewarding. Together, they formed a dream team that swiftly secured my ideal house in London. Highly recommend their professional and dedicated service!”

“Amazing Move in and tenancy initiation experience Especially Warren and Justin went out of the way to help in every bit possible. May it be settling into new house or getting the things sorted out in the new apartment. Excellent service!”

“Excellent service from Warren from the beginning, always responsive and informative. Both Warren and Justin have been very courteous. Would definitely recommend.”

“Definitely recommend. Very smooth process and super helpful !”

“Warren showed me around the flat first then guided me through the process of applying. After all of it was complete, he met me in the lobby and showed me the entire flat along with any tips needed for it. Absolutely perfect service, and I am so thankful he was there”

“I recently had the pleasure of working with Harvey W James and, in particular, their outstanding agent Warren for my recent move. From start to finish, the level of service and professionalism was truly exceptional. Warren made the entire process of moving in and out of the property a breeze. His attention to detail and expertise in the field were evident from the initial consultation to the final stages of the move. He went above and beyond to ensure that every aspect of the process was handled efficiently and smoothly. What stood out the most was Warren's commitment to customer satisfaction. He took the time to understand my specific needs and preferences, tailoring their approach to ensure a personalized and stress-free experience. I would highly recommend Warren from Harvey W James to anyone in need of a dedicated and knowledgeable real estate professional. His expertise and commitment to excellence truly set them apart. Thank you, Warren, and Harvey W James, for making my move a positive and memorable experience!”

“One of the best estate agents I’ve dealt with. So attentive and quick to reply. No issue with anything and whenever I had a question Warren would always reply asap. Guided us through the move every step of the way and no hidden costs anywhere. Thank you,”

“Couldn’t recommend Harvey W James enough. Warren has been incredibly helpful and went above and beyond to make sure our new flat was in the best condition. Our queries and repair requests are answered promptly. Overall a really great experience.”

“Amazing experience with Warren, super friendly and helpful, totally recommended if you want to find a new place”

“Warren P. has been a tremendous help throughout our real estate process. As first-time renters and students, we were quite inexperienced, but Warren patiently guided us through every step, addressing any issues that arose, no matter how difficult the landlord was. Thanks to him, we now absolutely love our flat in Canada Water, and we are eager to go with Harvey James again in the future!”

“Warren thank you! You are a true star and I wish you and your family all the best”

“I Arden has been a great agent. Helping me find a place and being very responsive to questions after I have moved in. Would recommend their service.”

“Amazing experience. We are tenants of a property let my Harvey W James. The whole process was smooth and just brilliant. Warren is a star! Warren was the only reason we went with them. He has always has been there to clear all our doubts and questions very calmly both before letting and after. I recommend Harvey W James for anyone looking for a property in London.”

“We were new to London from NZ and looking for a place to rent. We came across a wonderful apartment in Filmworks which we were eager to secure. Harvey W James was the letting agent and we dealt directly with Warren. Warren is amazing! Very responsive throughout our application process and extremely personable. He even made the effort to personally be there on our handover day. We are very thankful to deal with Warren! Thank you Warren!”

“The staff is nice and efficient helping me to find a good place to rent and settle down. Highly recommend this company.”

“Top class rental agents. Responsive, professional and competitive performance vs other experiences we’ve had with other agencies. Would highly recommend to anyone !!”

“Great support from the agency and team at every level. Warren P. is my agent. He helped me with the entire renting process from start to the end. He made the process easy and smooth and guided me really well by personally addressing to all my issues and concerns. I would highly recommend him and agency to the people who are looking for a top class service and support during their house hunt in London.”

“Great service: fast replies, customer-centric, and supportive along each step in the process. Big shout out to Warren! Definitely recommend for expats or locals that search for an apartment in London. From: happy couple and a dog.”

“It was great especially Warren’s hospitality is amazing! He is very helpful and patient with all the questions that we had.”

“When I was searching a flat for my cousins in London, I was a bit bothered of the time we have. Then I met this person Warren Pongchai who was very helpful and friendly helped me in getting into the flat in very short period of time. He approached me like a brother and made the renting process very clear and easy. He was also helpful to us even though we message him after his working hours without any hesitation. Once thanks for this agency to get our renting process done in very quick time”

“It was great pleasure renting through Harvey W James. The process was efficient, communication was prompt and clear, and Warren was honest, friendly and gave useful advice whenever we have questions. We would definitely want to work with them again in future.”

“The service is very good, very patient, everything is perfect”

“Great service, very reliable and helpful. Since the first viewing until now that we are tenants at the property. Hot water didn’t work and they change the boiler really quick, contractor very professionals too. Warren the best !!!! Thank youuuu. Highly recommend. Tenant at E16”

“Warren is the best agent in London I have ever seen. He had made a great help for my friend to move in as soon as possible within 4 days. He has made things easy and simple and had responsibility in keeping everything smooth :) Will definitely rent from him the next time.”

“Great support after service”

“Responsive, reliable, helpful and organized. Recommend highly”

“So professional and so kindly! This is best agency that i haven't meet! Very good!!!”

“I have experienced a helpful, very careful and professional procedure towards renting an apartment. I am grateful I had the opportunity to meet Warren as he has been amazing throughout the whole process. I would highly recommend this agency to anyone looking for a home.”

“Harvey and Warren have personally attended to all of my requests, making them one of the most personal and high-touch agencies in the market in my opinion. From re-drafting tenancy agreements to organising work over a bank holiday, they’ve always gone out of their way to accommodate my schedule. Not to mention the advice they’ve provided to me as a first-time landlord, they’ve made the process really stress-free! Already personally recommended them to another landlord.”

“Really helpful agent. The process was quick and the agent guided us through all the process.”

“Amazing service from Harvey W. James highly recommed.”

“made finding a flat a great and easy experience. Warren is the best.”

“10/10 experience on finding a new property to rent in London, would really recommend!”

“Was served an absolutely great, reliable and smooth experience moving to my new place—highly recommend!”

“Finding a property through Harvey W James was a pleasure. Unlike most estate agencies, HWJ genuinely make an effort to understand your needs, provide transparency with the process and move quickly. Warren in particular is phenomenal; he is genuinely kind & caring and goes above and beyond what you'd expect from an estate agent in London these days. I cannot praise him enough and would be disappointed if I had to work with any other estate agency again.”

“Friendly service and always accommodating! Overall, an incredible experience.”

“The agent is very emphatic and helpful. They care about the tenant and do everything they can to take care of our interests.”

“Quality service - agents you can trust”

“Recently rented a flat which was listed through Warren at Harvey W James. Overall, great experience. Found him to be attentive, empathetic and a clear communicator. Many thanks!”

“The agent is quite helpful in securing the apartment, and responded timely to any questions that we have during the process of moving in. All steps of moving in are clearly explained in the provided documents, the inventory report is extremely thorough and accurate with lots of photos documenting details. Highly recommend this agency.”

“I really enjoyed my experience with Harvey W James. Everything went very smooth and I was given a constant update on the progress of my tenancy. Have got nothing to complain about! Great work!”

“My husband and I just arrived in the UK and contacted Harvey W James online to help find suitable rental accommodation. We got their prompt reply and arranged for Warren to show us a suitable home for us the next day. Fortunately, under the arrangement of Warren, we immediately found a rental house. Warren patiently explained the whole and assisted us in solving many rental procedures. His enthusiasm and professionalism are truly commendable. Thanks Harvey W James & Warren, we now have a lovely home.”

“The tenancy application process was efficient and transparent. The communication in terms of steps to follow was clear and the property was in the condition as advertised; clean and as per the description provided. The agent who assisted us (Warren Ponchoi) was professional, always available to answer any questions and addressed all concerns.”

“Finding my place through Harvey W James was the best decision ever. Warren is very thoughtful and considerate. He had the patience to work with me regarding my options and give great advice about choices. I'm very glad I met him. This being my first time in London, he helped make my apartment search a smooth one. Kudos HWJ!!!”

“A personal hands on touch - effortlessly take care of any issues which arise from the property. Exactly what lettings management should be; I'm now free to get on and do other things. Very empowering.”

“Absolutely loved the service I was given during the entire time working with them!”

“Amazing company! Agent named Warren was extremely helpful and guided me through the process of renting my first flat”

“Wow amazing service what can I say, Warren was an absolute star in everything he did, super efficient, super smooth process. Definitely using you guys again!”

“Fantastic service,This is the best experience I'v ever had with a letting agent, They're always available and professional and so responsive”

“I would highly recommend the services of Harvey W James. Had the best experience with that letting agent after going to 5+ different agents. Warren was very professional, personal and extremely helpful. The renting process was super easy and quick. Excellent service, thank you!”

“Absolutely great experience with this company. They're very professional and so responsive.”

“Glad & lucky to meet with Warren, he is so helpful and provides us lots of information in our flat hunting. Extremely appreciated his prompt response even in weekend. Highly recommend to anyone looking for the lovely home.”

“Warren was very attentive to all our questions and helped us all the way in getting our new place. Very high quality flat as described and everything was clean and in a high standard, very unlike the service you usually get from the usual letting agents with slow response times. He was very helpful and went out of his way to show us the flat at times we were available and resolved anything we were not sure about. Cannot recommend enough.”

“The best of the best !”

“absolutely legit and amazing agency , agent helped me move in without even seeing a place because i was going through difficult times, really appreciate his help and everything he done. defenetly recomneded”

“We thoroughly enjoyed our service from Warren! He is a one of a kind agent because he gives you all the information you may need, so you're not left blindsided. All agents should be non-biased like Warren; thanks to him, I live in the apartment of my dreams and I also know what to look out for when looking for my next place! Thanks again Warren :)”

“Excellent service! Warren was super friendly and helpful and even after I moved in, he helped with any questions I had. Great job! Keep it up!”

“Warren and Harvey have been really helpful in finding us good tenants. They are responsive and professional at their job.”

“Fantastic experience working with Harvey and Warren, always quick to respond and they did a fantastic job with renting out our property quickly and efficiently. I would highly recommend.”

“Best experience I have had with a a letting agent, Warren was extremely helpful, patient, and kind, and went out of his way to make it a smooth process.”

“The service provided by this company is world class and I highly recommend. The whole process from start to finish was very easy and pleasant. Besides all the obvious positives and professionalism, to me what differentiates Harvey and Warren from others is their people skills, helpfulness and personal care with shows their empathy which radiates trust from their clients. This is invaluable; keep it up guys - thanks again for the great work.”

“I’ve worked with Harvey and Warren for almost 2 years now. They’re great.As a landlord, I can totally rely on them.”

“Fantastic service throughout our move. Warren was a breath of fresh air compared with other agents we have let through in the past. He made our move stress free and simple, and was always available when we needed to talk. Would highly recommend to anyone looking for a new place in London!”

“This is the best experience I have had with a letting agent while renting a property. Warren was exceptionally professional, always on time for viewings, treated me with respect and lastly was honest about the property he advertised. It was very easy for me to make my decision. From the beginning to the end of the process, he was extremely supportive and reliable. I would highly recommend the services of Harvey w James!”

“Warren was very friendly and always ready to answer my questions. He kept updating me on the process, even if it was late. He made my life a lot easier.”

“I am just moving back to the UK after 6 years working abroad and was really stressed about the prospect of flat hunting! I have to say Warren put me at ease the minute I started working with him in securing the perfect flat for me. He has been so so helpful throughout the entire process and made it such an easy stress free process for me and is still happy to answer any questions I contact him with about my property! I would highly recommend to anyone looking for a place! Thanks for everything Warren, Michelle”

“Warren has been the best agent I have ever dealt with by far. He was always professional, super communicative and personal, and made the whole renting process smoother than I've ever experienced in the past. At every point he went above and beyond in helping us and letting us know about small details we might not have thought of. He was never just selling something to us, but really being more like an adviser. Leagues ahead of any other agents I had the displeasure of dealing with. The whole renting process and "paperwork" were made easy thanks to a 100% digitalised process - as it should be, we're in 2021! Thanks to him my partner and I found our perfect place without any headaches, and we are super happy! Will always recommend Warren and Harvey W. James to anyone that is looking for a new home.”

“Amazing service, made the whole process very quick and easy! Highly recommended!”

“Really responsive and helpful. Went above and beyond”