Rental bidding is banned
Section 56 of the Renters' Rights Act 2025 prohibits soliciting, encouraging, or accepting rent above the figure advertised. The advertised rent is the ceiling, not the starting point. Where more than one acceptable offer is received at the asking rent, allocation is on a first-come basis. Harvey W James operates a strict first-come allocation process. See the Tenants page for the applicant-facing version and the Landlords page for the operational version.
RRA s.56 · bidding ban
Rent in advance is banned
Two prohibitions apply. Section 8 of the Renters' Rights Act 2025 inserts a new section 4B into the Housing Act 1988, banning rent in advance once the tenancy is entered into. Section 9 amends the Tenant Fees Act 2019 to ban pre-tenancy payments of rent in advance. A tenant can pay the first month's rent at the start of the tenancy; anything more is unlawful. The compliant alternative for applicants who would otherwise have offered rent in advance — including international students — is the Goodlord Guarantor service, a regulated third-party guarantor product covering up to three years for a one-off fee.
RRA s.8 → s.4B HA1988RRA s.9 · Tenant Fees Act 2019
Discrimination against benefit recipients, families, and certain other groups is banned
Part 1 Chapter 3 of the Renters' Rights Act 2025 (sections 33 to 43) prohibits discrimination against prospective and current tenants because they have or might have children, because they receive benefits including Universal Credit or Housing Benefit, or because of certain other protected characteristics already covered by the Equality Act 2010. Discriminatory terms in a tenancy are unenforceable. Discriminatory advertising or refusal can carry financial penalties. Harvey W James assesses every applicant on objective criteria — affordability, references, conduct — applied consistently to everyone.
RRA Pt 1 Ch 3 · ss.33–43Equality Act 2010
Rent reviews must go through Section 13, and the Tribunal can be asked to challenge
In-tenancy rent increases are limited to one per 12-month period and must be served via a Section 13 notice on Form 4A, the post-1-May-2026 prescribed form. The minimum notice period is 2 months. The proposed new rent cannot exceed the open-market rent. Section 7 of the Renters' Rights Act 2025 inserts a new section 14(A3) into the Housing Act 1988, allowing the tenant to refer the proposed rent to the First-tier Tribunal (Property Chamber) before the start date in the notice. The Tribunal cannot order a higher rent than the landlord proposed. The new rent, if any, takes effect from the Tribunal's decision date rather than the original notice date.
Section 13 · Form 4ARRA s.7 → s.14(A3) HA1988First-tier Tribunal
Tenants have a right to request a pet
Section 11 of the Renters' Rights Act 2025 inserts sections 16A and 16B into the Housing Act 1988. A tenant has the right to request a pet. The landlord must give a written response within 28 days, or 35 days if the landlord reasonably asks for further information. The landlord cannot unreasonably refuse. Reasonable grounds for refusal are listed in section 16B(4) — the most common is where keeping the pet would breach a superior landlord's terms. Unreasonable refusal is a breach of the implied term; the court can order specific performance.
RRA s.11 → ss.16A/16B HA198828-day response
Awaab's Law will apply to the private rented sector from 2027
Section 100 of the Renters' Rights Act 2025 and Schedule 4 Part 1 extend Awaab's Law to the private rented sector. The operational mechanics are inserted into the Housing Act 2004 as sections 2A and 2B. Awaab's Law takes effect in the private rented sector from 2027, once the Secretary of State makes the supporting regulations. The timescales follow the model already in force for social housing: emergency hazards must be investigated and made safe within 24 hours, significant hazards (notably damp and mould) must be investigated within 10 working days, and the relevant safety work must be carried out within 5 working days of the investigation concluding (with a written summary to the tenant within 3 working days). Until the regulations are made, the Landlord and Tenant Act 1985 reasonable-time standard continues to apply.
RRA s.100 · Sch 4 Pt 1ss.2A/2B HA2004PRS from 2027
The Decent Homes Standard extends to the private rented sector from 2035
Also under section 100 of the Renters' Rights Act 2025 and Schedule 4, the Decent Homes Standard — long applied to the social-rented sector — extends to private rented properties from 2035. Properties failing the standard will face enforcement action — a civil penalty of up to £7,000 for a breach, rising to up to £40,000 for an offence — and potential restrictions on letting. Harvey W James will publish the operational specification — required works, evidence, and timelines — once the Secretary of State makes the supporting regulations.
RRA s.100 · Sch 4PRS from 2035£7k–£40k penalty
A national PRS Database goes live in late 2026
Section 92 of the Renters' Rights Act 2025 creates a national Private Rented Sector Database. Once it goes live in late 2026, marketing or letting a dwelling that is not registered will be an offence. Harvey W James manages registration on behalf of managed clients via Lettspay; no client action is required beyond providing the underlying data we already collect at onboarding.
RRA s.92live late 2026
A new PRS Ombudsman handles landlord-conduct complaints from late 2026
Part 2 Chapter 2 of the Renters' Rights Act 2025 (sections 64 onwards) creates a mandatory Private Rented Sector Ombudsman covering the conduct of private landlords. Once live in late 2026, every private landlord in England will be required to be a member. The Ombudsman can direct apologies, compensation up to £25,000, and remedial works. This is separate from the Property Redress Scheme, which continues to handle complaints about letting agents (including Harvey W James, membership PRS010914 — verify on the PRS register). The two routes are kept distinct in our Internal Complaints Procedure.
RRA Pt 2 Ch 2 · s.64+up to £25,000
Rent Repayment Orders cover more offences and extend to 24 months' rent
Part 2 Chapter 4 of the Renters' Rights Act 2025 expands the Rent Repayment Order regime. Where a landlord has committed certain housing offences — illegal eviction, harassment, breach of a banning order, failure to license an HMO, breach of an improvement or prohibition notice, and others — a tenant can apply to the First-tier Tribunal to recover up to 24 months' rent (extended from the previous 12-month cap). Detailed conditions are in ETC v2.1.5 §75 and on the Internal Complaints Procedure page.
RRA Pt 2 Ch 4up to 24 months' rentETC v2.1.5 §75
Every existing tenant must be served a written information sheet by 31 May 2026
Schedule 6 paragraph 7 of the Renters' Rights Act 2025, with the supporting Statutory Instrument, requires every existing assured tenant to be served a government-prescribed written information sheet on or before 31 May 2026. For Harvey W James managed properties, we serve the sheet on the tenant on the landlord's behalf and keep a dated copy on file. For non-managed tenancies, the landlord is responsible.
RRA Sch 6 para 7by 31 May 2026