The eighth member of the team
Meet James.
James is our AI property assistant — on call 24/7, in 70+ languages. Talk to him by voice or text: valuations, viewings, repairs, tenancy and landlord questions, area and market guidance. He answers only from our published pages, never quotes a rent that isn’t on a live listing, and always tells you he’s an AI. The team is still the service — James is the front door.
James is an AI assistant — general information, not legal advice. Chats are recorded & reviewed to improve our service. Privacy.
What you can do with James
More than a chat box.
Ask anything
The Renters’ Rights Act, deposits, fees, timing, an area or a specific home — answered from our published pages, with the source cited.
Book a viewing or valuation
James books straight into the same system the team works from, and confirms the slot with you.
Report a repair
Log a maintenance issue in under a minute, any hour — it lands with the property team.
Property talks & virtual tours
Walk through a listing’s numbers, area and terms on screen, then tour the home with James as your guide.
Landlord seminars & briefings
On-demand sessions on the London market and the post-RRA regime, whenever it suits you.
Applicant pre-qualification
Talk an enquiry through affordability, referencing and guarantor cover before it reaches the team.
Voice and text are live today. James’s real-life video avatar is coming soon — this page is his home, where the conversation becomes face to face.