London Rental Analysts · for landlords
One office, every cluster.
Renters' Rights Act 2025-ready since 1 May 2026. We work from one office two minutes from Stratford station, where the Elizabeth line, Jubilee, Central, Overground and DLR converge — within thirty minutes door-to-door of every major central London new-build cluster. The office was picked for the network, not for the postcode. A portfolio spread across Canary Wharf, Battersea, King's Cross, Elephant Park, Greenwich Peninsula, Wembley Park and the Olympic Park can be managed by one company, from one office, against one set of statements, one compliance regime, and one view of the portfolio. The borough-localised alternative typically requires four or five firms for the same coverage.
See for yourself. We publish where every home we manage is, and why every landlord should ask their agent for the same figures. The valuations behind it draw on the Four Week Rule, days-on-market, and how we engineer the August re-let cycle.
Service tiers
You take over day-to-day management from move-in. Inventory checks and move-in day assistance available as add-ons.
You retain responsibility for repairs and tenant communications.
Reduced day-to-day administration and a single point of accountability. For your tenants: one professional point of contact for everything.
Choose by how operationally hands-off you want to be — not by how much you can pay. All three tiers run on the same data, the same referencing, the same tenancy agreement.
The fee
10%
inc VAT, of monthly rent, every month, for as long as we manage your property.
What it does not cover is itemised separately and only charged when used — the published table is below. Always quoted before any work proceeds.
For a landlord whose tenant stays five years, this is not the absolute lowest-cost option compared to an agent who breaks every line out separately. We say so openly. The trade-off is simplicity, predictability, and trust: one number, no surprises.
Outside the bundle
In line with the Tenant Fees Act 2019 TFA 2019 and the Renters' Rights Act 2025, certain inventory, compliance and one-off service fees fall outside the 10% management bundle and are charged separately — and only when used.
Harvey W James becomes your exclusive letting agent for the property.
Generally unavailable. We may consider it where comparable premium marketing is provided by the other agents.
| Report | Studio / 1 bed | 2 bed | 3 bed | 4 bed | When charged |
|---|---|---|---|---|---|
| Inventory & accompanied check-in condition report | £125 | £135 | £155 | £175 | At check-in |
| Check-out report | £108 | £118 | £138 | £155 | At checkout |
| Service | Charge | Notes |
|---|---|---|
| Mid-tenancy inspection report | £60 | Six-monthly cadence on managed properties |
| Vacant property inspection | £60 | While the property is empty |
| Legionella assessment | £108 | £48 when added to any inventory report |
| Cancellation / no-show within 24 hours | £15 / £50 | Property visit £15; all other jobs (excluding property visit) £50 |
| Service | Charge | Notes |
|---|---|---|
| New-build handover & key collection | £95 | Developer handover attended on your behalf |
| Sit & wait at property | from £39 | £39 for 30 mins, up to £133.20 for 5 hours |
| Serving notice (hand delivery) | £60 | Notice served by hand |
| Insurance-claims photography | £60 | Includes home-visit inspection |
| Key duplication | £18 | Plus the actual cutting cost |
| Key postal service | £18 | Flat rate |
| Key collection / drop-off | £18 | First hour; £9 per half-hour thereafter |
| Extra work by staff (“by time”) | £18 | First hour; £9 per half-hour thereafter |
| Service | Charge | Notes |
|---|---|---|
| Service charge, ground rent, council tax & utility invoices | £10 | Per payment, administered on your behalf |
| Subletting registration form & payment service | £28 | One-off |
| Non-Resident Landlord Scheme | £125 | Per HMRC quarterly return, with our accountancy partner YWC London LLP — see Overseas Landlords |
| International transfer | £18 | Banking charge each time funds are sent |
| Rent Guarantee & Eviction Cover | On request | Through Goodlord — see Rent Protection for the post-RRA cover architecture |
| Service | Charge | Notes |
|---|---|---|
| Deposit dispute | £54 | Up to 3 hours, then £18 per additional hour — see Deposit Returns |
| Rent-guarantee insurance claim handling | £54 | Up to 3 hours, then £18 per additional hour |
| Witnessing in court | £120 | Per attendance |
| Supervision on protracted works | 10% | Only on extensive works over £800 total cost — nothing on routine maintenance, quick-fix repairs, or works under £800. Itemised on your statement. |
| Withdrawal from an agreed offer | £650 | If you retract instructions after agreeing an offer: the applicant’s reasonable costs, plus a £650 (inc VAT) contribution to marketing and advertising |
Specialised services — quotes on request
Source: Essential Terms and Charges v2.1.5 (7 May 2026) — the operational reference behind the Landlord Terms of Business. All figures include VAT. Harvey W James does not collect fees from contractors and does not mark up repair costs.
Between tenancies
A Major refresh — full redecoration, bedroom carpet, soft furnishings — is expected roughly every five years on good-quality decoration in our portfolio. It runs to a published schedule inside a ten-day void allowance, not to best endeavours. The full method is on the Refresh Cycle page.
Inventory clerk attends; keys handed over. Lettings notified, Aftercare on standby.
Snag list compiled. Urgent issues instructed the same day. Contractor briefed.
Clean before paint, every time. Carpets uplifted where replacement is in scope; surfaces prepared.
Filling, sanding, priming, two coats. Walls, ceilings, woodwork — rooms in parallel where contractor capacity allows.
Bedroom carpet relay, bathroom sealant and grout, minor joinery touch-ups.
Post-works clean. Walk-through with the Aftercare Manager; defects remediated.
Lettings accepts the property as marketable. Photoshoot Day 11–12 if photos are not yet held.
Void days are the landlord's money. We treat them as our accountability because, in practical terms, they are.
Already in the workflow
Regional roll-out begins, building to national coverage during 2027. Marketing or letting an unregistered dwelling becomes an offence. We manage registration for managed clients via Lettspay.
RRA 2025 s.92Legally enforceable timeframes to make a home safe where serious hazards are present, expected in the private rented sector from 2027. We operate to the timeframes voluntarily now, on every managed property.
RRA 2025 s.100Mandatory membership for every private landlord in England, currently expected in 2028. The Ombudsman can direct apologies, compensation up to £25,000, and remedial works.
RRA 2025 s.64Extends to private rented properties from 2035, confirmed by the government in January 2026. Penalties up to £7,000 for a breach, up to £40,000 for an offence.
RRA 2025 s.100Verifiable
We operate under the regulatory framework that applies to every UK letting agent, and we publish our membership numbers so you can verify each one independently.
We display our client-money-protection provider’s accounting rules: the Propertymark Conduct and Membership Rules. The full legally binding agreement is the Landlord Terms of Business. Wondering where tenant demand sits? Our London area guides set out the live rent range, transport and tenant profile for every postcode where we manage homes.
This page reflects Harvey W James’ operational understanding of the Renters’ Rights Act 2025, the Tenant Fees Act 2019, the Housing Act 1988 (as amended) and the Protection from Eviction Act 1977 (as amended). It is not legal advice; for the published Act text see legislation.gov.uk. Last reviewed against Essential Terms and Charges v2.1.5 (7 May 2026).
Next step
Rental bidding is banned RRA 2025 s.56 and Section 13 is the only route upward HA 1988 s.13 — so the marketing price you set on day one is, in practical terms, the rent for the life of the tenancy. Our valuations are built on three years of Rightmove and Zoopla listing-and-enquiry evidence, cross-referenced against our own managed portfolio.
Kept on this device — no account needed. Want to hear the moment a similar home comes up?
