Welcome to Harvey W James: Pioneering Property Lettings in the Heart of London
At Harvey W James, we seamlessly blend profound market insight and efficiency to present unrivalled property letting services across London's dynamic landscape. Our meticulous and transparent approach to valuation ensures your property's potential is fully realised, underpinned by our deep-seated expertise as London Rental Analysts.Immerse yourself in the peace of mind that comes with our comprehensive support and cutting-edge marketing strategies. We not only understand the pulse of London's diverse rental market but celebrate it—using it as a canvas to highlight your property's unique narrative. Our forward-thinking methodology allows us to price properties with precision, leveraging in-depth analysis of market trends and demographics to attract the right tenants—whether they be professionals, students, or families.
Navigating the property market can be complex, but with Harvey W James, it's a journey of partnership and excellence. From our robust audit and compliance framework to our adept digital media showcase, we promise to elevate your property's presence and maximise your returns.
Step through the doors of Harvey W James and discover a partnership that brings your investment to life, ensuring it stands out in London's spirited rental arena. Let us connect you to the ideal tenant demographic with finesse and strategy, setting the stage for a successful and lucrative letting experience.
Explore our service and fees to learn how we champion your property's story and secure its position as a premium choice for tenants seeking more than just a place to live, but a place to thrive.
Begin your journey with Harvey W James today—where every property is a priority, and every client is part of our family.
Landlord Fees Schedule
Harvey W James offers landlords a choice of 3 different levels of service. The option you choose will depend on how hands-on you want to be, the level of risk you are prepared to accept, and the time and energy you have available to manage your property investment and tenancy.
1. Tenant finding service – 5% + VAT (6% Inc VAT)
Purpose: Find the ideal tenant and set up the tenancy agreement, empowering you to manage the daily aspects of the letting.Tenancy Setup & Administration Service
- Customised Approach: No Let, No Fee, Personal Service, Transparent Fees
- Professional Presentation: Home Visit, Valuation, Market Guidance, Property Staging & Dressing (Premium Plus), Professional Photography, 3D Virtual Tours, Floor Plan Service
- Marketing & Compliance: Advertising on Major Portals & Networks, Erect Board (as per law), Guidance on Statutory Provisions, Enquiry & Viewing Management
- Tenant Acquisition & Agreement: Screening Offers, Agreeing Tenancy Conditions, Comprehensive Tenancy Agreement, Initial Rent & Deposit Collection, HMRC Deductions, Utility Switching, Key Management, Tenant Check-In
- Additional Support: Smoke Alarm & Carbon Monoxide Checks, Welcome Pack, Electronic Signing & Filing Facilities
- In-depth Tenant Screening: Interviews, Full References, Identification & Valid Visa Checks, Credit History, Voters Roll Confirmation, Locate Information, Managing Agent / Landlord References, Proof of Income & Checks - including Open Banking, HMRC and Payroll Providers, Anti-Fraud Technology, National Fraud Database Integration, 1.5 Days Average Turnaround
- Legal Compliance: Government's "How to Rent" Leaflet, Local Authority Checks, Organise Safety Certificates & Risk Assessments
- Property Preparation: AIIC Inventory, Furniture & Appliances Organisation, PAT Testing, Property Cleaning, Locksmith Services
- Protection & Compliance: Rent Guarantee & Eviction Insurance, Prepayment Meter Handling, Smoke Alarm & Carbon Monoxide Checks, Money Laundering & GDPR Compliance
For landlords who require professional assistance in finding a tenant and organising the tenancy but prefer to manage the daily tasks themselves. Level 1 offers a blend of professional marketing, comprehensive tenant screening, and legal compliance
With our premier marketing strategies, we aim to rent your property "Faster" and secure the "Maximum Rent"
2. Rent Collection Service – 6.67% + VAT (8% Inc VAT) (paid monthly)
Purpose: We find you a tenant, collect monthly rent, and handle related financial matters, enabling you to focus on property maintenance.Rent Collection Service
- Effortless Process: No Upfront Cost*, ARLA Qualified Managers, 24/7 Online Landlord Portal
- Exclusive Financial Flexibility: No upfront fees, spread the cost over 12 months, subject to terms.
- Financial Management: Monthly & Annual Statements, Security Deposit Handling, Prompt Rent Collection, Tenant Arrear Pursuance, Debt Control & Recovery, Regular Outgoing Payments
- Block Management Coordination: Directly arranging payment of service charges and ground rent from rent, landlords meet lease commitments efficiently.
- Tax & Legal Compliance: Non-Resident Landlords' Receipts to HMRC, Balance & Respond to HMRC Queries, Annual Property Appraisal, Deposit Return, Court Attendance, Rent Guarantee & Eviction Insurance Processing
- Renewal & Review: Contract Negotiation, Renewal Documentation, Rent Review Service
- Market-Based Approach: Review & Advise on Rent in Line with Current Conditions, Negotiate with Tenant, Update Tenancy Agreement, Serve Section 13 Notice if Required
- Trust & Safety: Member of Propertymark Client Money Protection (CMP) Scheme, Reimbursement Assurance up to £50,000 per Claim
- Modern & Efficient: Real-Time Data, One Solution for Portfolio Management, Accounting & Banking
- Automatic Processing: Incoming Payments Identification, Receipts & Statements for Tenants & Landlords
- Secure & Accessible: Cloud-Based, Bank-Grade Security, Express Rent Payments, Automatic Monthly Statements
Ideal for landlords seeking a hands-off approach to rent collection and financial management. Level 2 offers a seamless rent collection process, complete financial oversight, legal compliance, and access to innovative technology that simplifies the rental experience.
3. Harvey W. James, Full Management – 8.33% + VAT (10% Inc VAT) (paid monthly)
Purpose: We find a tenant, collect monthly payments, and provide an all-encompassing, hassle-free service, from keyholding to repair management.Full Management Service
- Effortless Process: No Upfront Cost*, ARLA Qualified Managers
- Exclusive Financial Flexibility: No upfront fees, spread the cost over 12 months, subject to terms.
- Comprehensive Care: Keyholding, 24/7 Emergency Helpline, Advanced Online Repairs & Maintenance, Emergency Repairs Float, Annual Property Health Check
- Repairs & Maintenance: Routine & Emergency Repairs, Approved Contractors, Snagging Management for New Builds
- Utility Management Service: Seamless Integration, Automated Accuracy, Enhanced Security, Transparent Billing, Concierge Support, Comprehensive Void Management, Managing Communal Billing for New Developments catering to instances where bills are retained in the Landlord's Name
- Leasehold & Inspection: Dealing with Managing Agents/Concierge, AIIC Inventory Clerk Inspections, Property Visits
- Financial Handling: Payment of Service Charges & Ground Rent, Tenant Check-In & Sign-Off, Completion of Legal Notices (Section 8, 10, 13, 48, Deed of Surrender, etc.)
- Protection & Management: Rent Guarantee, Eviction Management, Home Emergency & Portfolio Management, Management During Vacancy, Right to Rent Checks
- Tenancy Checkout Service: Coordinated Check-Out Process, Security Deposit Negotiation & Return, Dispute Adjudication, Repairs & Replacements
- Contractor Compliance Service: Cost & Quality Control, Multiple Quotes, No Added Surcharges or Referral Fees, Warranty Retention
- Innovative Solution: Easy Reporting via Picture-Based System, Translated from 40+ Languages
- Self-Help Guides: Tenants Can Solve Simple Issues
- Efficient Coordination: Detailed Reports, Work Order Management, Contractor Management, Planned Maintenance
- Communication & Feedback: Automated Reminders, Complete Audit Trail, Free Contractor App, Tenant Feedback on Contractor Performance
This is the complete solution for landlords looking for a full-service approach that caters to every aspect of property management. From finding a tenant to managing repairs, technology-enabled efficiency, and legal compliance, our Full Management Service ensures every detail is handled professionally.
NB. *The "No Upfront Fees: Pay Over 12 Months" offer is subject to a minimum 12-month tenancy agreement without a break clause. Should a break clause be included in the initial term, you will no longer qualify for spreading the upfront fee over 12 months. This offer is exclusive and subject to terms and conditions. We reserve the right to amend or withdraw this offer at any time.
Landlords, please click here to read our Landlord Terms of Business.
Additional Non-Optional Fees and Charges:
Inventory Price Guide- Inventory & Accompanied Check-In Condition Report: Studio/1BR £125, 2BR £135, 3BR £155, 4BR £175
- Paid by Landlord at Check-In
- Check-Out Report: Studio/1BR £108, 2BR £118, 3BR £138, 4BR £155
- Paid by Landlord at Checkout
- Mid-Tenancy Inspection Report: £60
- Vacant Property Inspections: £60
- Cancellation/No show within 24 hours: Property visit: £15 & All jobs (excluding property visit): £50
- General: Studio-5BR, Types: Regular/One-off/End of Tenancy/Carpet, Equipment: Client-supplies utilities
- Full Clean: Studio £180, 1BR £228, 2BR £238, 3BR £316, 4BR £360, 5BR £455
- Light Clean: Studio £125, 1BR £130, 2BR £135, 3BR £155, 4BR £190, 5BR £210
- Carpet (per room): Single £35, Double £45, Living £50, Lounge/Dining £60-100, Stairs £3/step
- Upholstery: 2-Seat £63, 3-Seat £90, L-Shape £118, Armchair £37, Dining Chair £15, King Matt £50, Double Matt £40, Single Matt £30
- Legionella Assessments: £108 (when added to any Inventory report - £48)
- Sit & Wait at Property: Starting from £39 for 30 mins, up to £133.20 for 5 hrs
- Serving Notice (Hand Delivery): £60
- Insurance Claims Photography (Inc home visit inspection): £60
- New Build Handover & Key Collection: £95
Fee Structure
- Sole-Agency Fee: Standard percentage of rent
- Multi-Agency Fee: Standard percentage of rent + 1.67% + VAT (2% Inc VAT)
- Short-Let Fee: Standard percentage of rent + 6.67% + VAT (8% Inc VAT) – Minimum 2-Month Fee Applies
- No supervision fee for general repairs
- 10% supervision fee for special refurbishment projects
- EPC, CP12, Annual Boiler Service, EICR, PAT, Risk Assessments, Alarm Installations, End of Tenancy Clean, Lock Change, Domestic Appliance Repair, Court Possession Hearing.
- Key Duplication: £18 + actual cutting cost
- Key Postal Services: £18 flat rate
- Key Collection/Drop-Off: £18 for the first hour, £9 for each half-hour thereafter
- Extra Work by Staff: 'By time' rates at £18 for the first hour, £9 for each half-hour thereafter
- Rent Guarantee & Eviction Cover: (£0-£2500): £300 / (£2501-£5000): £390 / (£5001-£7500): £468 / (£7501-£10000): £689
- Service Charges, Ground Rent, Council Tax, and Utility Bill invoices: £10 per payment
- Subletting Registration Form & Payment Service: £28
- Non-Resident Landlord Scheme: £30 per HMRC quarterly return
- Deposit Dispute: £54 for up to 3 hours, £18 for each additional hour
- Rent Guarantee Insurance Claim: £54 for up to 3 hours, £18 for each additional hour
- Witnessing in Court: £120
- Statutory Declaration Service – (Solicitor witness fees included): £95
- Property Licensing Application: £95
- Premium Plus Marketing: - Property Staging/Dressing: £295
- Digital Property Marketing - (Non-Branded - delivered electronically via email): £95
- International transfers: £20
- Withdrawal may incur costs and marketing expenses: £650
- An annual management fee is based on the annual rent, covering a one-time letting service. For example, if your annual rent is £24,000, expect a £2,400 management fee.
- The 10% management fee doesn't guarantee a tenant for a full 12 months.
- Should a break clause be enacted, additional letting fees apply. No refunds are available on the 10% management fee unless re-let by Harvey W James.
- Pro-rata refunds apply only to the 4% full management fee. No cash refunds, only credit towards future tenancies.
- Credits expire after 5 years and are applied to subsequent tenancies.
- New letting fees may apply for properties with a break clause.
- Void periods
- Utilities & council tax
- Mortgage payments
- Gardening: Maintenance, Clearance, Lawn Care, Tree Surgery, Pressure Washing.
- Tradesmen: Locksmiths, Handymen, Plumbers, Electricians, Painters & Decorators, Carpenters, etc.
- Waste Removal: House Clearance, Building Waste, Furniture Disposal.
- Pest Control: Mice, Rats, Bed Bugs, Cockroaches, Wasps, Birds, etc.
- Appliance Repairs: Cookers, Fridges, Dishwashers, Washing Machines, and more, with a 1-year guarantee.
- Removals & Storage: Home Removals, Storage, Furniture Collection and Delivery, Packing Service.
Prices include VAT
Please ask a member of staff if you have any questions about our fees.
Important Notices
- Harvey W James is a trading name of Harvey W James Ltd, registered in England & Wales (Reg No: 11169043), Registered Address: 1st Floor, 415 High Street, London, E15 4QZ.
- We are members of the dispute and compensation scheme operated by Property Redress Scheme (www.theprs.co.uk) and our registration number is PRS010914.
- Our agency is a registered member of Propertymark (www.propertymark.co.uk), upholding the stringent ethical standards and professional codes of conduct prescribed by this leading body within the property sector. Propertymark Protected Agent No: M0243538 / Propertymark Client Money Protection Scheme Ref: C0130307.
- Professional Indemnity Insurance: Level of cover: £250,000 / Insurer: Hiscox / Policy Ref: PL-PSC10001116034/08.
- Harvey W James is committed to protecting your privacy and maintaining the security of your personal information. We adhere to the requirements of UK data protection legislation. Our ICO Registration Number is ZA312485 (www.ico.org.uk).
- Our HMRC Non-Resident Letting Agent Scheme No: NA062270.
- Our HMRC Anti Money Laundering (AML) Scheme No: XQ007367893452.
Company Certificates
We are committed to providing the best service to our clients.
- Property Redress Scheme Certificate: Click Here
- Propertymark Client Protection Certificate: Click Here
- Propertymark Client Money Security Certificate: Click Here
- ICO Registration Certificate: Click Here
As part of our commitment to transparency and compliance with legal requirements, we display the accounting rules of our client money protection provider on our website. You can find the Propertymark Conduct and Membership Rules here: www.propertymark.co.uk/professional-standards/rules.html#obligations
