Contact us

Registered Address

Harvey W James Ltd

Company No: 11169043

1st Floor, 415 High Street, 

Stratford, London, 

E15 4QZ

Out of Hours

020 3865 1500

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Report a repair?

How to report a repair

The quickest way to report a repair is online. If you’re reporting an emergency then you’ll need to call us.

For Emergencies:

09.00 - 19:00 (office hours): 

020 3865 1500

19:00 - 09.00 (out of hours):

020 3865 1500

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Emergency repairs

An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.

All emergency repairs need to be reported by phone, using the contacts above.

Some examples of emergency repairs are ones that:

• pose a health and safety risk, like smashed glass, or an electrical hazard

• poses a security risk, like a problem with the main entrance to your property

If you need to report a repair, just click the button below.  

To view our Video Repair Guide.

Feedback

We would love to hear from you

We are committed to providing you with the highest standards of service. However, there may be occasions when our service falls short of your expectations.

To view our easy-to-use guide Internal complaints procedure designed to help you make us aware of your views, so we can address your concerns.

Need Help?